Air China Headquarters
No. 30, Tianzhu Road, Shunyi District, Beijing, 101312, China
customer.relations@airchina.us
Monday to Sunday: 24 Hours
+86 10 61461049
Air China’s Headquarters is located at No. 30, Tianzhu Road, Shunyi District, Beijing, 101312, China. The office also manages a business collaboration with corporates and travel agencies, ensuring a smooth support to all stakeholders. Air China’s head office offers its contact details, the services that passengers and businesses can access, and how to access support for travel-related inquiries.
Air China Head Office Contact Information
Air China’s head office is located in Beijing and serves as a central hub for managing the airline’s departure and arrival operations, providing comprehensive support to passengers for last-minute travel and business partnerships. The headquarters handles everything from flight bookings to baggage claims and cargo services, ensuring smooth travel support for passengers worldwide.
Here is a detailed list of contact information for the Air China head office:
| Office Address | No. 30, Tianzhu Road, Shunyi District, Beijing, 101312, China |
| Phone Number | +86 10 61461049 |
| Email Address | customer.relations@airchina.us |
| Working Hours | Monday to Sunday: 24 Hours |
| Official Website | https://www.airchina.us/ |
Services Offered at Air China Corporate Office
The Air China corporate office in Beijing handles core functions such as global operations that ensure smooth travel for passengers and business entities. For individual passengers, the Air China head office assists with new flight bookings, cancellations, refunds, and baggage claims, ensuring passengers have support at every step of their journey.
Below is an overview of the essential services provided:
| Ticket reservations, rebooking, and cancellations, | Assistance with claims related to lost, delayed, or damaged luggage |
| Support for passengers with reduced mobility | Dedicated check-in and boarding support for unaccompanied minors and pregnant travelers |
| Refunds, rebookings, and compensation for delays | Rewards and upgrades assistance under the PhoenixMiles loyalty program |
| Support for check-in and flight status updates, | Handling issues related to failed transactions |
| Handling issues related to duplicate charges or fraudulent reservations. | Discounted fares for corporate travel, |
| Customized charter flight services for corporates | Negotiated fares and flexible booking options for travel agencies |
| Air freight services for businesses | Assistance with invoice disputes and billing errors for corporations and businesses |
| Collaborations with travel agencies for B2B travel deals | Dedicated assistance for group reservations |
Air China Headquarters Map
The Air China Headquarters is located in Beijing, China. For precise navigation, an interactive map of the Air China head office is listed below that helps passengers find the exact direction.
Air China Executive Customer Service Contacts
| NAME | POSITION | CONTACT DETAILS |
|---|---|---|
| Wang Xiaokang (Primary Contact) | Vice President | wang.xiaokang@airchina.us |
| Feng Gang (Secondary Contact) | Vice President | feng.gang@airchina.us |
| Song Zhiyong | Chief Executive Officer | song.zhiyong@airchina.us |
Air China’s corporate office in Beijing serves as the backbone of the global operations, delivering exceptional cargo and passenger services. In addition, the airline offers 24/7support for bookings, inquiries, and dispute resolution, making it a reliable point of contact for passengers and other stakeholders. For passengers seeking solutions that require high-level attention or businesses looking for tailored services, Air China’s head office is your primary source for comprehensive travel support.
FAQs
The Air China Headquarters is located at No. 30, Tianzhu Road, Shunyi District, Beijing, 101312, China.
Contact via email at customer.relations@airchina.us or by phone at +86 10 61461049.
The Air China head office operates 24 hours a day, every day of the week.
The Air China corporate office offers all travel-related services such as flight booking, changes, cancellation, as well as refund and compensation related to flight delay and baggage loss. For corporates and travel agencies.