Air Serbia Head Office
Air Serbia A.D. Beograd, Jurija Gagarina 12, 11070 Novi Beograd, Serbia
Monday – Friday: 9:00 am – 5:00 pm
+381 11 311 2123
Air Serbia’s head office is located in Belgrade, Serbia, which plays a pivotal role in handling the airline’s operations and customer services. The office is situated at Belgrade Nikola Tesla Airport, which oversees critical functions, from passenger services to cargo operations, ensuring a seamless travel experience for its passengers. Air Serbia head office, including its contact details, services offered, and other essential information. The head office is the primary hub for resolving complex travel queries and ensuring smooth coordination across all operational channels.
Air Serbia Head Office Contact Details
The Air Serbia head office offers multiple channels for passengers and business partners to address inquiries, resolve fraud reservation disputes, and receive other personalised support. Below is the detailed breakdown of the contact information:
| Office Address | Air Serbia A.D. Beograd, Jurija Gagarina 12, 11070 Novi Beograd, Serbia |
| Main Office Phone | +381 11 311 2123 |
| Email Address | guest.support@airserbia.com. |
| Working Hours | Monday – Friday: 9:00 am – 5:00 pm |
| Official Website | https://www.airserbia.com/ |
| Online Check-in | https://www.airserbia.com/en/flights/check-in |
| Flight Status Tracker | https://www.airserbia.com/en/flights/flight-status |
| Baggage Services | https://www.airserbia.com/en/information/baggage |
Services Offered at Air Serbia Head Office
The Air Serbia head office addresses the most complex passenger issues, including group travel deals, flight delay compensation, lost baggage concerns, and other travel-related matters that require intervention at the managerial level. In addition, the office also looks after the corporate accounts, strategic partnerships, and cargo services. The essential services offered at the Air Serbia headquarters include:
| Handling disputes related to refunds | Handling flight disruptions and delays |
| Addressing lost, damaged, or delayed baggage | Support for passengers with disabilities, medical needs, or unaccompanied minors. |
| Air Serbia Etihad Guest program | Commercial cargo bookings |
| Special arrangements for group passengers | Resolving issues related to overbooking |
| Visa and immigration support | Supporting business clients |
| Dedicated support for large group travel | B2B collaborations with travel agencies |
| Air Serbia Cargo services | Support for authorized sales agents |
| Co-branding services with business partners | Dedicated account managers for high-value clients |
Air Serbia Head Office Map
For passengers or stakeholders seeking in-person assistance, the Air Serbia head office is located at Air Serbia A.D. Beograd, Jurija Gagarina 12, 11070 Novi Beograd, Serbia. In order to navigate the head office, use the interactive map given below for real-time directions.
Air Serbia’s head office in Belgrade is the main hub for its operations, ensuring the airline delivers reliable and customer-focused services across its network. From resolving complex issues like lost baggage and flight disruptions to managing corporate accounts, the office is equipped to handle diverse needs with care and attention. Its strategic location in New Belgrade makes it accessible for passengers and partners alike. Air Serbia’s head office reinforces the airline’s commitment to connecting Serbia with the world and prioritizes passenger satisfaction.
FAQs
Air Serbia headquarters is located in Air Serbia A.D. Beograd, Jurija Gagarina 12, 11070 Novi Beograd, Serbia.
Contact the head office at +381 11 311 2123 with your booking details. You need to provide a detailed description of your issue. Provide the booking confirmation and carry the relevant documents that support your concern.
The office operates from Monday – Friday: 9:00 am – 5:00 pm.
The office handles escalated issues, including baggage claims, refunds, flight disruptions, loyalty program disputes, and visa-related inquiries.