Kenya Airways Head Office
Airport North Road, Embakasi, P.O. Box 19002 – 00501, Nairobi, Kenya
customer.relations@kenya-airways.com
Monday – Sunday: 24 Hours
+254 734 104 747
Kenya Airways’ head office is located at Airport North Road, Embakasi, P.O. Box 19002 – 00501, Nairobi, Kenya. The headquarters serves as a central hub for managing the airline’s operations for over 71 destinations across Africa, Europe, Asia, and the Middle East. Kenya Airways head office, offering details about its contact information, range of services offered, and other essential information for passengers and business partners.
Kenya Airways Head Office Contact Details
You can contact the Kenya Airways head office through multiple channels, as given below in the table. The below-mentioned contact information is essential for passengers, travel agencies, and corporate clients.
| Office Address | Airport North Road, Embakasi, P.O. Box 19002 – 00501, Nairobi, Kenya |
| Phone Number | +254 734 104 747 |
| Email Address | customer.relations@kenya-airways.com |
| Working Hours | Monday – Sunday: 24 Hours |
| Official Website | https://www.kenya-airways.com/ |
Services Offered at Kenya Airways Head Office
The Kenya Airways head office in Nairobi is equipped with trained professionals who will help guests with all travel and business-related inquiries. There is are wide range of services to ensure a seamless travel experience. The headquartered is equipped to handle both individual passenger needs and complex corporate requirements. Below is the overview of the essential services offered at the Kenya Airways main office:
| Assistance with booking flights | Changing itineraries, or canceling reservations |
| Handling queries related to lost or delayed baggage | Handles media relations |
| Manages supplier relationships | Handles recruitment |
| Manages code-share agreements | Assistance with the check-in process |
| Real-time information on arrivals, departures, and flight delays | Support for delayed, damaged, or lost baggage; |
| Flying Blue miles are redeemable | Arrangements for unaccompanied minors |
| Booking and support for group travel | Private charter inquiries |
| Contract management for business travelers | Guidance on optional insurance plans |
| General advice on passports and visas | Multilingual support for general inquiries |
| Handling of ticket refunds for cancellations | Convenient channels for quick assistance |
| Offers air freight services | Coordination with embassies over visas |
Kenya Airways Head Office Map
Located in Nairobi, the Kenya Airways head office is located within 2 miles of Jomo Kenyatta International Airport. The head office can be accessed via the interactive map given below, which will help passengers identify the nearby landmarks and ensure a smooth navigation.
Kenya Airways’ head office in Nairobi is the hub for operational excellence and supports a vast network of flights, cargo services, and corporate partnerships while prioritising customer service. The Nairobi head office is capable of offering reliable and prompt support. By leveraging its location, dedicated staff, and multilingual support, Kenya Airways ensures that the passengers have a comfortable and memorable travel experience.
FAQs
Kenya Airways headquarters is located at Airport North Road, Embakasi, P.O. Box 19002 – 00501, Nairobi Kenya.
The office is open Monday to Sunday : 24 Hours.
Yes, file a claim through www.kenya-airways.com within 7 days for damaged baggage or 21 days for delayed baggage. Alternatively, you can call +254 711 024 747 for assistance.
The Kenya Airways head office provides a range of services, including booking and ticketing assistance, corporate travel management, cargo service, charter flight booking, and more.